2. When you get the Service Form, in order to mark it and indicate your desires on our checklist, you first will have to click "reply." Then, mark the checklist with an X, indicating what you want changed or repaired.  Then, attach your scanned photo to this email, and click "send." (Sending it to us at ninasgallery@earthlink.net.) Please include your contact information. 

Your photo should be scanned in color at no less than 300 dpi (dots per inch) for 8X10 sized photo or 400 dpi for 4 X 6 size. If you are unable to scan it yourself, you can bring your photo to a quality photographer or a copy center such as FedEx/Kinko’s, Office Depot or Staples (NOT a photo counter at a grocery or drugstore). Ask them to scan it according to the above specifications in jpeg format and save it on a CD. Then you can email it to us or send the disc by USPS. 

Or, you can mail the original photo to us in a protective cardboard photo envelope (available at Wal-Mart or office supply stores). If you decide to send the original photo, you MUST send it insured by registered mail (requiring a signature). We will scan it and return it to you by registered mail and will insure it for the value you designated when you sent it to us. We request that you DO NOT send us original irreplaceable family heirloom photos, though.  It's far safer to get them scanned onto a disc locally.

If you are sending a photo from a digital camera, email it to us at the highest possible resolution (but nothing larger than a 9 megabite file may be attached to any one email).

3. After we have your photo, we will email a quote to you for the services you requested and any others that we might recommend and ask for any needed clarification of your request. 

4. We will begin work once you agree to the total price and we receive your down payment of $25 -- $50 per photo, depending upon the estimated cost. Turnaround time is usually 5-7 work days.  We will email you a proof of the repaired/altered image for review.  (If you use a widescreen monitor: note that some widescreen monitors distort images, making them appear shorter and wider than they really are.  Depending upon your monitor's controls, you may be able to adjust your horizontal and vertical settings to fix this, so that what you see is true to size.)

5. After we receive full payment (see PayPal link below), we will send to you your retouched photo in one of two ways:

    (a.) If you desire to print out your own copies, we will send your order to you digitally via email attachment or on a CD.

    (b.) Or, we will send you high quality prints on glossy photo paper via USPS.  Prices for these prints are listed below.

Along with your order, we will return your original print or CD if requested.

WHY WE USE PAYPAL